Right of withdrawal

As also specified in the section "Right of Withdrawal", the Customer who can be classified as a "Consumer" under the Consumer Code, has the right to withdraw from the contract concluded with the Contractor, without penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the Products purchased. It is not possible to change the chosen item with another one. Within this period, the Customer must send to the Contractor the form that can be downloaded via this link, after completing the same, or any other explicit notice of withdrawal.
Woolrich Online Shop, c/o Woolrich Online Shop, at Arvato Services Italia S.r.l. via Lombardia 21, Telgate (BG) Italia.
E-Mail: support_gb@woolrich.eu

Within 14 days of exercising the right of withdrawal, the Customer must return the Product to the Contractor. The Customer may return the product(s) free of charge by delivering it to a collection point of the courier. The Customer must use the pre-printed shipping label and apply it to the package in which he has inserted the product to be returned. If the Customer chooses his own carrier to return the Product, he will be responsible for any loss or damage to that Product. In the event of use of the forwarder offered by the Contractor, the Customer will be released from all liability upon delivery of the Product to that forwarder.
The Product shall be returned within the aforementioned deadline to: c/o Woolrich Online Shop, at Arvato Services Italia S.r.l. via Lombardia 21, Telgate (BG) Italia.
It is understood that the following conditions will be necessary to exercise the right of withdrawal:

  1. The Product must not have been used, worn, washed, altered or damaged;
  2. The identification tag must still be attached to the Product, intact and undamaged, with the disposable seal that is an integral part of the Product itself;
  3. The Product must be returned in the same original intact packaging (except for the opening) with which it was delivered;
  4. The Product must be delivered to the forwarder within fourteen (14) days from the date of receipt of the communication with which the customer exercises his right of withdrawal.
Once the Product has been received, the Commissioner will make the necessary checks. In the event that the checks are successfully concluded, the Merchant will send by e-mail confirmation of acceptance of the returned Products. The refund of the amount will take place in the shortest possible time and, in any case, within 14 days from the date of receipt of the communication with which the customer exercises the withdrawal, without prejudice to the right to withhold the refund until proof of shipment of the Product to be returned. The refund will be made by re-crediting the same currency as the debit on the card or account from which the payment was received.
The Customer is liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature and characteristics of the same. Therefore, if the returned goods are found to be damaged (for instance showing signs of wear, abrasion, nicks, scratches, deformation, etc.), not complete with all parts and accessories (including labels, ID tags and single-use seals which must be intact and still attached to the product), unaccompanied by the original packaging and packing, the Customer shall be accountable for the decreased value of the product, and be entitled to receive a refund equal to the residual value of the Product.
To this purpose, it is highly recommended for Customers not to handle the product other than as strictly necessary to establish the nature and characteristics of the same, and 
to use the original packaging of the Products plus further protective packaging that will keep them intact and protect them from writing or labels. On the contrary, i.e. if the Customer decides not to have the Product redelivered, the Seller shall be entitled to withhold the Product along with the amount paid for the same.